Not satisfied with your product? We're sorry to hear that and would like to know how we can assist you.

Make sure to notify us of your return via email within 14 days of receiving the product. You can return your order within 14 days of receipt using the return form. We'll ensure that the purchase amount is credited to your account within 5 business days of receiving the return.

*Note: If you return the product after 14 days of receipt, we are not obligated to refund the full amount.

Received a damaged product? Contact us before returning it. We'll find a suitable solution together. If you've purchased a customized product, it cannot be returned.

Easy Returns in 3 simple steps

Step 1: Download the return form.
Step 2: Pack and send your order. Send the products along with the completed return form to the address provided on the return form. Make sure the package you send has a tracking code. You are responsible for this as the sender, and we want to avoid misunderstandings.
Step 3: Receive the purchase amount in your bank account. Once we've received the package, we'll ensure that the purchase amount is refunded to your bank account within 5 business days.


Donations

Did you know that all our returns get a second life? Yes, they do! We donate all our toys to charity.

It is very important for us to make sure that all children, just like yours, have a reason to smile. Therefore, we are always looking for initiatives that can contribute to this. One way to do this is by donating toys to a charity organisation in Albania called JETIMET.

It is a great organisation that focuses on supporting children, especially children from disadvantaged backgrounds, and babies in Tirana. If you want to know more about this fantastic project, visit their website: https://jetimet.org/.

Additional information about the project can be found here: https://jetimet.org/.

It is very important for us to make sure that all children, just like yours, have a reason to smile. Therefore, we are always looking for initiatives that can contribute to this. One way to do this is by donating toys to a charity organisation in Albania called JETIMET.

It is a great organisation that focuses on supporting children, especially children from disadvantaged backgrounds, and babies in Tirana. If you want to know more about this fantastic project, visit their website: https://jetimet.org/.

Additional information about the project can be found here: https://jetimet.org/.