1. What kind of products do you sell?

We offer a wide range of educational and sustainable toys, puzzles and accessories for children aged 0 to 8+ years.

2. For which ages are your toys suitable?

Our toys are categorised by age group, ranging from babies (0–1 year) to children aged 8 and above.

3. How much does shipping cost?

Shipping to the UK is free when the total order value reaches a certain amount:

  • Free shipping for orders over £24.99, otherwise we charge a flat rate of £5.95.

4. What is the delivery time?

Below you’ll find the estimated delivery times for all shipments to the United Kingdom:

  • Order cut-off time: 2:00pm (GMT+1). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
  • Processing time: 1–3 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
  • Shipping time: 3–5 working days (Monday to Friday).
  • Total delivery time: 4–8 working days in total (Monday to Friday).

Please note: total delivery time = processing time + shipping time.

5. Can I track my order?

Yes, you can track your order via the Track your order page.

6. What should I do if my order arrives damaged?

Please contact our customer service as soon as possible at info@my-little-darling-shop.com. In most cases, we will arrange a free replacement.

7. Can I return my order?

Yes, you can return products within 14 days. Please contact our customer service for further return instructions or check our refund, return and exchange policy.

8. Do you have a physical store?

Currently, we sell exclusively online via www.my-little-darling-shop.com.

9. How can I stay updated on promotions and new products?

Follow us on Facebook and Pinterest, or subscribe to our newsletter.

10. My discount code isn’t working, what should I do?

Please contact our customer service – we are happy to assist you. Please note: if you already have a "bundle discount" applied in your cart, you cannot use an additional discount code.

11. Information about the website operator

Name of the managing director: My Little Darling

Company registration number: 88733637
VAT identification number: NL864755272B01

Email: info@my-little-darling-shop.com

Registered office address: Schimmelt 2-16, 5611 ZX Eindhoven, Netherlands

You can reach us by email at: info@my-little-darling-shop.com, or visit our contact page, or check out our frequently asked questions.

Our customer service hours are (GMT+1):
Monday to Friday: 10am – 5pm
Saturday and Sunday: closed

We do our best to respond to your email within 1–2 business days.