Frequently Asked Questions (FAQ)
1. What kind of products do you sell?
We offer a wide range of educational and sustainable toys, puzzles, clothing, and accessories for children aged 0 to 8+ years.
2. For which ages are your toys suitable?
Our toys are categorized by age group, ranging from babies (0–1 year) to children aged 8 and above.
3. How much does shipping cost?
We offer free shipping on orders over €25 within the EU. For orders below €25, a shipping fee of €5.95 applies.
4. What is the delivery time?
Orders are typically shipped within 1–3 business days. Delivery usually takes 6–10 business days.
5. Can I track my order?
Yes, you can track your order via the Track Your Order page.
6. What should I do if my order arrives damaged?
Please contact our customer service as soon as possible at info@my-little-darling-shop.com. In most cases, we will arrange a free replacement.
7. Can I return my order?
Yes, you can return products within 14 days. Please contact our customer service for further return instructions.
8. Do you have a physical store?
Currently, we sell exclusively online via https://my-little-darling-shop.com.
9. How can I stay updated on promotions and new products?
Follow us on Facebook, Instagram, and Pinterest, or subscribe to our newsletter.
10. My discount code isn’t working, what should I do?
Please contact our customer service – we are happy to assist you. Please note: if you already have a "bundle discount" applied in your cart, you cannot use an additional discount code.