Shipping policy
We want your shopping experience to be as smooth and seamless as possible. Below you’ll find everything you need to know about our shipping process.
Shipping and delivery times for all countries
Below you’ll find the estimated delivery times for all shipments:
- Order cut-off time: 2:00pm (GMT). Orders placed after this time will be processed on the next working day, which may delay delivery by one business day.
- Processing time: 1–3 working days (Monday to Friday). Once your order has been processed, it will be shipped via one of our trusted delivery partners.
- Shipping time: 3–5 working days (Monday to Friday).
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Total delivery time: 4–8 working days in total (Monday to Friday).
Please note: total delivery time = processing time + shipping time.
All estimated/typical delivery times are derived from real-world data collected from past orders. They are approximate times for reference only.
Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.
Incorrect address details, customs clearance procedures and other issues may cause a delay in delivery.
Free shipping over a specific order value
- United Kingdom: Free shipping for orders over £25, otherwise we charge a flat rate of £5.95.
- Australia: Free shipping for orders over $50, otherwise we charge a flat rate of $9.95.
- New Zealand: Free shipping for orders over $50, otherwise we charge a flat rate of $14.99.
- Canada: Free shipping for orders over $50, otherwise we charge a flat rate of $12.99.
- United States: Free shipping for orders over $30, otherwise we charge a flat rate of $9.95.
- Ireland: Free shipping for orders over €25, otherwise we charge a flat rate of €5.95.
- All other countries: Free shipping for orders over €25, otherwise we charge a flat rate of €5.95.
Shipping confirmation & tracking
Once your order has been dispatched, you’ll receive a shipping confirmation email with your tracking number. You can easily track the delivery of your package a few days after placing the order. This way, you'll know exactly when your order will arrive. You can track your order here.
Address changes
Need to update your shipping address? Email us as soon as possible at info@my-little-darling-shop.com.
We’ll do our best to make the change, but please note that if your order has already been processed or shipped, we can’t guarantee an address update.
Do you have any questions about your order?
Do you have any other questions about your order? Please contact us using the contact form.
Information about the website operator
Name of the managing director: My Little Darling
Company registration number: 88733637
VAT identification number: NL864755272B01
Email: info@my-little-darling-shop.com
Registered office address: Stadhuisplein 10, 5611EM Eindhoven, Netherlands
You can reach us by email at: info@my-little-darling-shop.com, or visit our contact page, or check out our frequently asked questions.
Our customer service hours are:
Monday to Friday: 10am – 5pm
Saturday and Sunday: closed
We do our best to respond to your email within 1–2 business days.